Service Details


Shelter & Crisis Line Mon-Sun 24 hours  
Office Mon-Fri 9 am-5 pm

Areas Served Brant County ; Brantford ; Six Nations of the Grand River
Eligibility Shelter - Homeless and/or abused women and their children

Counselling - women, children, and families who have experienced domestic violence, including those who use harm

PAR - Offenders 18 years and older, ordered by the court to attend the program in response to a criminal charge involving domestic violence

Call to schedule an intake/assessment meeting

Languages English ; Hindi ; Marathi ; Punjabi ; Urdu
Fees Service ; None ; VAW and Family Services; None  
Partner Assault Response (PAR) and SCRIBE programs - client fees based on sliding scale

Address and Location

Located In Community Brantford
Address & Map
59 North Park St
Brantford, ON N3R 4J8
Intersection Charing Cross St and North Park St
Physical Access Fully Accessible


Description (Service)

An agency working to end interpersonal violence and abuse by supporting individuals and families who have experienced domestic violence, intimate partner violence, or gender-based violence through the provision of crisis intervention, emergency shelter, transitional support, children’s programs, and counselling; and by fostering accountability for those who harm through intervention, counselling, public education, and systemic advocacy

Programs and services include:

  • Crisis Line, Online Chat Service and Emergency Shelter - Offering a 24-hour crisis and support line and an online chat service.  The agency operates a 33-bed emergency shelter (including two fully accessible rooms) for women and children escaping violence, abuse or homelessness and providing a safe haven, meals, support, information and referrals to community resources


  • Transitional and Housing Support - Assisting women who have experienced violence or abuse in their relationship and are transitioning. Support workers help to develop a plan to leave an abusive relationship, to transition into a shelter, to transition from a shelter to the community, or to transition from an abusive living environment to an independent, violence-free life. The second-stage housing program offers transitional units with additional wrap-around support for women and children


  • Counselling Services and Family Programs including:
    • Trauma-informed counselling for individuals who have experienced violence or abuse in their relationships to support their healing journey
    • Caring Families program to help parents/caregivers create respectful adult relationships and a positive co-parenting approach with their children
    • Child Witness program for children who have witnessed violence or abuse against their mothers
    • Challenge to Change program for individuals who have been abusive towards their partners or are at risk of using abusive behaviours and includes partner contact, youth support services, PAR (for men and women) and SCRIBE


  • Family Court Support - Providing information, resources, support and accompaniment for clients who have experienced intimate partner violence, to family court, lawyer's appointments and also assist in navigating the family court system 


  • Community Engagement and Public Education - Raising awareness through presentations/seminars/webinars delivered to community agencies, schools, businesses, clubs, religious institutions and other groups on domestic violence, teen dating violence, human trafficking, sexual harassment and healthy relationships


  • Volunteer Program - Volunteers play a major role with fundraising and special events and assist staff in providing services and programs to clients. Positions include Child and Youth Program Assistant, Donations Facilitator, Special Events Volunteer and Receptionist



Contact Information

Office Phone 519-752-1005
Crisis Phone 519-752-HELP (4357)
Fax 519-752-7590 
Social Media Facebook Instagram Twitter
Primary Contact Administration Assistant; Phone: ext 222
Primary Executive Natasha Dobler, Executive Director