Canadian Radio-television and Telecommunications Commission

Site: Telephone Service

Service: Telemarketing Registry - National Do Not Call List

Service Details
Hours Registry available online Mon-Sun 24 hours
Areas Served Brant County ; Brantford ; Haldimand County ; Norfolk County
Eligibility Every three years consumers must renew their phone numbers must and whenever a phone number changes
Application Call or visit website * no application required
Languages English ; French
Fees None
Address and Location
Located In Community Ottawa
Physical Access Not Applicable
Description (Service) Consumers can register their cell phone and home phone numbers as well as fax numbers to the National Do Not Call list (DNCL) * This is a free service to reduce the number of telemarketing calls and faxes people receive * The consumers phone number will be added to the list within 24 hours and telemarketers have 31 days to update their information 
Certain telemarketing calls and faxes are exempt from the National DNCL Rules - Exempt telemarketers include 
* Registered charities seeking donations 
* Newpapers looking for subscriptions 
* Political parties and their candidates 
* Companies that have an existing business relationship with a consumer within the previous 18 months 
* Organizations directing calls and faxes to businesses. 
* Calls made for the purpose of market research, polls or surveys are not considered telemarketing calls 
Telemarketers, including organizations that hire a third party to make calls for them, will have to register with the National DNCL
Contact Information
Toll Free Phone * Do Not Call List 1-866-580-3625 
* CRTC 1-877-249-2782
TTY Phone 1-888-362-5889
Fax 1-888-362-5329
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