True Experience Supportive Housing and Community Work Program

Service Details
Hours Work Program Mon-Fri 8 am-4 pm  
Housing Program staff coverage 7:30 am-9 pm 
Social Recreation Program Mon-Fri - hours vary
Areas Served Dunnville - Work Program ; Haldimand County - Housing Program and Social Recreational Program ; Norfolk County - Housing Program
Eligibility Ages: 17 year(s) - 65 year(s) 
History of chronic psychiatric problems; must be medication compliant and stable for housing program
  • self-referral  
  • family or friends  
  • other agencies or clergy  
  • medical community
Languages English ; Interpretive Services - arrangements can be made to provide interpreters for any language
Fees Service ; Client participation in the Work Program is free of charge 
Work Program:  
  • customers requiring services for their property  
  • reasonable rates  
  • discounts to seniors  
  • free estimates  
  • participants are paid fair wages for work done
Housing Program:  
  • rent-geared-to-income  
  • personal food costs  
  • shared TV  
  • personal/shared phone  
  • internet
Social Recreation:  
  • on-site activities are free of charge  
  • some off-site activities require minimal fees (activities are subsidized)
Address and Location
Located In Community Dunnville
Address & Map
Main Office and Administration
201 Forest St E
Dunnville, ON N1A 3G5
Intersection Forest St E and Tamarac St
Physical Access Fully Accessible - Office and Community Work Program only ; Residents at Opportunity House and Trillium Manor must be fully ambulatory as there are 3 stories(stairs) and no elevator. ; Residents at Opportunity House must be fully ambulatory as there are 3 stories(stairs) and no elevator.
Description (Service) Organization helps individuals living with mental illness to attain fulfilling, healthy and independent lifestyles by providing support through community work, supportive housing and social recreation programs 
Community Work Program - self-sufficient work program for people living with mental illness  
  • promotes stable and independent living conditions for participants  
  • reduces dependency on health and social service agencies  
  • promotes participant contribution to the community and peer support among participants  
  • staff contracts, schedules and supervises participant's work hours  
  • employees are paid minimum wage and can work as little or as much as they want
  • lawn maintenance 
  • leaf raking 
  • yard/garden clean up 
  • snow removal 
  • janitorial services 
  • piecework assembly  
  • small moves 
  • garage and basement clean outs and dump runs
Housing Program - level 2 accommodation for people living with mental illness  
  • medium support (not staffed 24 hrs)  
  • 2 locations - 213 Lock St W, Dunnville and 444 Broad Street W., Dunnville  
  • assist clients in attaining optimum level of functioning and responsible self-direction  
  • assist in preparing for independent living  
  • encourage resident involvement in work activity, education and/or volunteering
Program consists of: 
  • one 7-bed and one 8-bed cooperative home where residents are expected to participate in the daily operations of the homes  
  • housing staff are present to offer guidance and support and are on call to handle emergencies 
  • clients arrange social activities on a regular basis
Social Recreation Program - encourages interaction in a safe and supportive environment  
  • organized activities such as cards, darts, billiards, air hockey all indoors; horseshoes and volleyball outdoors weather permitting; walking club  
  • organized outings such as baseball games, soccer games, theatre, hockey games, baking days, barbeques, etc
Contact Information
Office Phone
  • Administration 905-774-6165  
  • Housing Program: Opportunity House 905-774-8691  
  • Trillium Manor 289-738-0778
Fax 905-774-4620
Social Media Facebook
Primary Executive Sandie Heirwegh, Executive Director; Phone: 905-774-6165