Service Details
Hours Mon-Fri 8:30 am-8:30 pm
Areas Served Haldimand County ; Norfolk County
Eligibility Ages: 17 year(s) and under 
Individuals with a confirmed diagnosis of ASD are eligible up to their 18th birthday * children and youth with a diagnosis of Autism Spectrum Disorder (must have a written diagnosis statement)
Application Referrals are taken from parents, legal guardians, or from third parties (with the consent of the family) * Diagnostic information must be provided 
Single Point of Access Phone Number: 1-855-707-1177 for the Hamilton Niagara area 
or call Contact Haldimand Norfolk at 519-587-2441 ext 350
Languages English
Fees None
Address and Location
Located In Community Townsend
Address & Map
101 Nanticoke Creek Pkwy
Townsend, ON N0A 1S0
Intersection Reg Rd 74 and Hwy 3
Mailing Address PO Box 5065 
101 Nanticoke Creek Parkway 
Townsend, ON N0A 1S0
Physical Access Fully Accessible
Description (Service) Autism Services provides a range of programs and supports to individuals who have a diagnosis of Autism Spectrum Disorder (ASD) and their families. Services address the core deficits of Autism Spectrum Disorder which include communication, social skills, and repetitive behaviour. The supports are evidenced-based approaches including Applied Behaviour Analysis 
The new Ontario Autism Program (OAP) will ensure autism services for children and youth are delivered consistently across the province, allow for flexibility and choice based on each child’s needs, and give families confidence in receiving quality services. 
Families are now transitioning into the new OAP. The key components of the new program include: 
* A single point of access - there will be one access point to the OAP in each of the nine service areas to make it easier for families to access services for their child 
* Family-centred decision making - as key partners in their child’s care, families will be actively engaged in the assessment, goal-setting and intervention planning process for their child 
* Collaborative approach to service - the foundation of the new OAP will be the collaborative approach taken by community support service providers, clinicians, and educators to support children’s needs at home, during service, and in school 
* Service based on need - services will be flexible and individualized. The intensity and duration of the services a child or youth receive are based on their needs and strengths, regardless of age. Each child’s service plan will be determined by clinical assessment 
* A direct funding option - a new direct funding option will be implemented by the end of this year. This will provide all families with a choice between receiving direct service or receiving funding to purchase their child’s service 
* Safe, effective autism services - the province intends to regulate ABA practitioners to help ensure families receive safe, high-quality services, have confidence in their providers and know where to go if they have a concern 
The government is committed to ensuring families are supported through a smooth and seamless transition as they enter the new OAP. Transition planning within the new program will be individualized, planned in advance and will be achieved in partnership with each child’s family, OAP professionals, and service providers 
The province has worked closely with families, caregivers, advocates, clinicians and providers to build the new OAP, and will continue to engage with key stakeholders, including the OAP Advisory Committee, on the design and implementation of the new program 
More Information can be found at here
Contact Information
Office Phone 519-587-2441
Toll Free Phone 1-800-265-8087
Crisis Phone Child and Youth Crisis Service 
1-866-327-3224 (24 hours)
Fax 519-587-4798
Social Media Facebook
Primary Contact Joan Costigan, Manager, Autism Services; Phone: (Business) 519-587-2441 ext 271; Email:
Volunteer Coordinator Jessica Martin, Volunteer Coordinator; Phone: (Business) 519-587-2441 ext 356; Email:
Primary Executive Leo Massi, Executive Director; Email:
Alternate Executive Brooke French, Executive Assistant; Phone: 519-587-2441 ext 346; Email:

Agency Overview

Locations for this Service