Haldimand-Norfolk REACH

Site: Townsend - Nanticoke Creek Pkwy

Service: Child and Youth Crisis Service - Child Clinical Services

Record #: SIM0082
Last Full Update: 16 Jan 2026

Record Details

Legal Name Haldimand-Norfolk Resource, Education and Counselling Help;

Service Details

Hours

Mon-Sun 24 hours

  • service provided Mon-Fri 8:30 am-4 pm * for after-hours calls, the answering service will link callers to 9-8-8 Suicide Crisis Helpline for immediate crisis response.  Caller information will be forwarded to the Child and Youth Crisis Service for follow-up support the next business day
Areas Served Haldimand County ; Norfolk County
Eligibility

Ages: 18 year(s) and under

Available to any child or youth, under the age of 18 who resides in Haldimand or Norfolk counties. Anyone who is concerned about the mental health of a child or youth may also call the crisis service for assistance.
Application

Call

  • no referral required
Languages English ; Interpretive Services - arranged if needed
Fees None

Address and Location

Located In Community Townsend
Address & Map
101A Nanticoke Creek Pkwy
Townsend, ON N0A 1S0
Intersection Reg Rd 74 and Hwy 3
Physical Access Fully Accessible

Description

Description (Service)

Crisis intervention service for anyone who is feeling that some mental health support for children and youth up to the age of 18 would be useful in a situation that they are struggling with

  • provides telephone and/or face to face support for children, youth who may be experiencing a mental health crisis, and their families
  • crisis is self-defined by the caller
  • provides ongoing crisis follow-up, including connecting children, youth and families to other helpful community resources

Contact Information

Office Phone

1-866-327-3224
After Hours Phone 9-8-8
E-Mail info@hnreach.on.ca
Website https://www.hnreach.on.ca/services/children-youth-families/mental-health-services-0-to-18/crisis-service-for-children-youth-families/
Social Media Facebook
Primary Contact Brooke Hass, Supervisor; Phone: 519-587-2441 ext 377; Email: bhass@hnreach.on.ca
Alternate Contact Sylvia Shekalo, Manager; Phone: 519-587-2441 ext 330; Email: sshekalo@hnreach.on.ca
Primary Executive Wendy Carron, Executive Director; Phone: 519-587-2441 ext 401